People oriented, savvy and business focussed Key Skills Institute Australia works with corporate clients, community groups and individuals, to develop and implement effective and meaningful transitional training to ensure a deeper understanding of human behaviour, leading to more effective communication and interaction.
Key Skills Institute Australia’s development programs benefit members of staff of large or small businesses/corporations, organisations and/or community groups, is adapted to suit our clients’ needs and is suitable for delivery to large or small groups, as a Seminar, Workshop or Presentation.
By guiding participants to review the way they perceive or view the world... it is possible to guide them to modify habits and behaviours, improve communication, better manage conflict, be more effective negotiators and enjoy better relationships at work and at home!
“If you don’t like something, change it;
if you can’t change it,
change the way you think about it”...
Improving the way people think, behave, interact and live, adds value to their lives and to your organisation as they continue to grow.
Our team at Key Skills Institute Australia is committed to providing the highest level of service to ensure full participation and engagement of participants, and with committed capability to adapt our delivery style to match their needs, we ensure the efficient delivery of learning solutions in order to meet overall strategic and operational objectives.
We work with our clients to successfully implement on-going solutions to meet the needs of your organisation.
Program content includes but is not limited to:
- Personal Performance
- Leadership Styles
- Professionalism
- Time Management
- Stress Management
- Communication
- Relationship Building
- Delegating & Motivation
- Managing Conflict
- Negotiation
- Giving & Receiving Feedback
- Successful Interviewing Strategies
- Performance Management
- Human Interaction: - how body language, communication, self esteem and your perspective on meeting people may be impacting on your ability to interact comfortably
- Networking Skills: The key elements required to become a comfortable and effective ‘Networker’
In addition we offer our grass-roots program – Key Skills: The Essential Toolbox. This program targets individuals who struggle with interaction, assisting them in developing and improving their interpersonal skills and enabling them to more easily interact and socialise and become more proactive...
Key Skills: The Essential Toolbox
Our Flagship package and the essential tool box for a complete life, this workshop includes, but is not limited to, the following topics;
Note: Each topic can be delivered as a separate seminar, workshop or presentation…
Communication
- Healthy Human Interaction: Recognising & Loving the YOU in You; Body Language; Healthy friendships using respect, dignity and old fashioned good manners!
- The Basics of Communication - Beginning & Continuing a Conversation : What To Say, and How To Say It; Say Hello, Say Goodbye
- Verbal and non-verbal communication
- The importance of providing feedback
- Body Language
- Listening Skills - "A Effective Communicator is a Great Listener!"
- Communicating with your colleagues
- Communication skills for frontline staff: making a positive impression on all your customers
First impressions and building rapport
- Self Esteem and its impact on Socialising
- The importance of first impressions
- Communicating to build rapport
- Establishing credibility
- Building positive relationships
- Asking questions
- Grooming for success
Complaints and Communication
- Communicating with customers
- Responding to complaints
- When you need to complain
Networking
"The development and maintenance of formal or informal relationships, particularly with people with whom a relationship could bring advantages such as business opportunities"
- Recognise the value in Networking
- Overcoming the fear of Networking
- The key elements required to become a comfortable and effective 'Networker'
Contact us today for a solution to your needs.
Need more information?
Contact
us today to discuss your concerns, and the issues you are experiencing, and how one of our programs can assist.
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